What happens after delivery?
The parcel arrives and the data stops. Everything expensive happens in the silence that follows.
A delivery network measures itself up to the doorstep. Scans, timestamps, a photograph of a parcel on a mat. After that the record ends, and the cost curve begins.
Damage claims, wrong items, refused deliveries and returns are all handled somewhere else: a contact centre, a shared inbox, a spreadsheet reconciled at month end. None of these systems can see the driver's photo, and the driver's photo was the only objective evidence anyone captured.
The fix is unglamorous. Keep the evidence attached to the item rather than to the delivery event. A return raised three days later should open the same photo set, the same condition note, the same timestamp. Nothing new has to be captured; the existing capture just has to survive.
We built Deliverd to test how far that single change goes. Early answer: most dispute handling time is spent finding evidence, not judging it.